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Shipping & Returns Policy  

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Every piece we make is custom built to order from solid wood. Because of this, production time depends on wood availability and our workshop’s current workload.

  • Estimated production time: [4-8] weeks from the date your order and design details are confirmed.

  • What can affect timing: availability of the selected wood species, seasonal drying and conditioning of the material, and the complexity and number of pieces in your order.

  • Updates: If we expect any delay beyond the estimate, we will email you as soon as we know, with a revised date. You will also receive an email when your piece is finished and ready to ship.

Production time is an estimate, not a guaranteed date. Production begins once your order is confirmed and any custom specifications (dimensions, finish, etc.) have been approved.

Production

Every piece we make is custom built to order from solid wood. Because of this, production time depends on wood availability and our workshop’s current workload.

  • Estimated production time: 4-8 weeks from the date your order and design details are confirmed.

  • What can affect timing: availability of the selected wood species, seasonal drying and conditioning of the material, and the complexity and number of pieces in your order.

  • Updates: If we expect any delay beyond the estimate, we will email you as soon as we know, with a revised date. You will also receive an email when your piece is finished and ready to ship.

Production time is an estimate, not a guaranteed date. Production begins once your order is confirmed and any custom specifications (dimensions, finish, etc.) have been approved.

Shipping

  • Delivery time (after production): [5-10] business days within Mexico; 10-28 business days for international orders. 

  • Tracking: You will receive a tracking number by email once your order ships.

  • Shipping costs: Due to large volume shipments, We can not calculate shipping costs as per order. Shipping costs will be charged separately, after checkout, and vary depending on total weight and volume.

  • Customs and duties: International orders may be subject to import duties or taxes charged by the destination country. These are the customer’s responsibility.

  • Inspect on delivery: Please inspect your package when it arrives. If there is visible damage to the packaging, note it with the carrier at delivery if possible, and photograph it before opening.

Returns, Refunds & Exchanges

  • Custom orders: Because each piece is custom made for you, we do not accept returns or exchanges for change of mind, size or color preference, or incorrect measurements provided at order time. Please review your order details carefully before confirming, and contact us with any questions before production begins.

  • What we do cover: We will repair, replace or refund (at our choice, in agreement with you) any item that:

  • Has a manufacturing defect, or

  • Does not match the specifications you confirmed in your order.

  • Request window: Contact us within 05 days of the delivery date (the date the carrier marks the package as delivered). The window starts at delivery, so it never expires before you have received your item.

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  • How to start a request:

  • Email us with your order number, a description of the issue, and clear photos of the item and packaging.

  • We will reply within 1-2 business days to confirm next steps.

  • If a return is needed, we will provide instructions and a prepaid label or arrange pickup at our expense. Please keep the original packaging.

  • Resolution timeline: Approved replacements or repairs are scheduled within 7 business days of approval; replacement production follows the timeline above. Approved refunds are issued to your original payment method within 5-10 business days after we receive the item (or after approval, if no return is required). Your bank may need extra time to post the refund.

  • Order changes and cancellations: You may cancel or change an order within [48 hours] of purchase, or before production begins, whichever comes first, for a full refund.
    Once production has started, the order cannot be canceled, since materials have been cut and allocated to your piece

Contact us

  • Our e-mail: Info@studioryx.com

  • Adress: SM 67, M09, L05, Av. Tulum #220, Cancun Quintana Roo. C.P 77510, Mexicio

  • Our CONTACT page
     

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